Delete your naise account

1. Delete it in the app

• Open the naise app and sign in.
• Go to Account, then Delete account.
• Confirm. Your account is closed straight away.

2. Ask us by email

If you can't use the app, email support@naise.app from the email address on your account, with the subject "Delete my account". If you signed in with Apple or Google, use the email address of that account. We may ask you to confirm it's you, then close your account and reply within 30 days.

3. What is deleted

Straight away

• Your account is closed and you are signed out on every device.
• Your email and password, Apple and Google sign-ins are removed, so signing in again starts a new account.
• Notifications to your phone stop.
• Your remaining naise coins and rider badge are forfeited and can't be restored.

Within 30 days

We delete or anonymise your personal details, such as your name, email address, ride extras and area details.

4. What we keep, and for how long

• Anonymised records that keep our totals correct, such as rider numbers and the coin ledger. They no longer identify you.
• Server logs, normally for no longer than 90 days, unless needed to investigate abuse.
• Records the law requires us to keep, for as long as it requires.

Deleting your account can't be undone. You can create a new account later.

5. Contact us

Questions about deleting your data? Email support@naise.app or write to naise Solutions Private Limited (UEN 201943099K), 60 Paya Lebar Road, #06-28 Paya Lebar Square, Singapore 409051. Our Privacy Policy is at naise.app/privacy.